FAQs
Health Department Updates
Cancellations
If you are unable to attend your appointment, please let us know as early as possible. This allows us to offer the appointment to another patient who needs it.
Frequently Asked Questions
Culturally appropriate care
Our practice provides culturally appropriate care to patients. We can arrange a translator or an interpreter for the hearing impaired.
Waiting Times
Whilst every effort is made by our doctors to run appointments to time, the unpredictable nature of General Practice will occasionally result in increased waiting times. We appreciate your patience and understanding in this regard..
Results
Your Doctor will inform you as to how you will be notified of the results of any tests that are ordered for you at the time of your consultation. Generally, however, you will NOT be notified if your results are normal. Should your GP wish to follow-up with you regarding abnormal results you will be contacted by a Nurse or Receptionist to make an appointment however if your results are normal and you wish to discuss them further you must make an appointment with your GP.
Electronic Communication
Communication via electronic means (such as email) does carry privacy risks and other associated risks in that the information could be intercepted or read by someone other than the intended recipient. Written consent will need to be obtained from the patient prior to any personal or sensitive information being transmitted via email.
Requests for Prescriptions, Referrals and Medical Certificate.
Please make an appointment for prescriptions. Doctors have an obligation to review your medical condition prior to providing your prescriptions. Most prescriptions provide sufficient medication to last until your condition needs reviewing. If you have seen your regular GP within the past few weeks or misplaced your scripts, they may provide you with a repeat however this is at each GP’s discretion.
Appointments are required for referrals; this allows the doctor to ensure the specialist is receiving your most up to date medical information and is also our obligation under Medicare.
Should you require a medical certificate you must make an appointment with a doctor as they generally cannot be backdated.
Phone Consultations
Our GP’s offer phone consultations if you are not well enough to attend in person, have COVID or COVID and Flu Symptoms.Please be advised that Phone consults are charged at a Private Fee and not Bulk Billed regardless of age. You must have also been in the practice face to face within the last 12 months.
Please call and speak to our receptionists should you require further information or need to make an appointment.